PRIVACY AND SECURITY POLICY

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    All services provided and all products sold through our store are owned and operated by AG LOJİSTİK TEKSTİL PAZ. TURZ. İTH. İHR. SAN. VE TİC. LTD. ŞTİ, registered at 5747/11 Street No:20, Meriç, Bornova İzmir /Turkey.

Our Company may collect personal data for various purposes. The manner in which such personal data is collected, processed, and protected is set out below.

Personal information relating to members (such as name, surname, company details, telephone number, address, or email address) may be collected by our Store as required by the nature of the business, through the completion of membership forms, surveys, or other forms available on our website.

From time to time, our Company may send campaign information, details of new products, and promotional offers to its customers and members. Members may choose whether or not to receive such communications at the time of registration, and may subsequently change their preferences through their account settings after logging in, or by using the link provided in the notification messages sent to them.

Personal data transmitted electronically by members to our Store during the approval process conducted via our website or by email shall not be disclosed to third parties beyond the purposes and scope defined in the "User Agreement" concluded with our members.

In order to identify system-related issues and to promptly resolve any disputes or problems arising in connection with the services provided, our Company records and uses members’ IP addresses. IP addresses may also be used to identify users in a general manner and to compile comprehensive demographic information.

Our Company may also use the requested information for direct marketing purposes, either by itself or through its business partners, beyond the purposes and scope defined in the Membership Agreement. Personal information may also be used, when necessary, to contact the user. Information requested by our Company, or provided by the user, or data related to transactions carried out through our Store, may be used by our Company and its collaborators for statistical evaluations, database creation, and market research without disclosing the identity of our members.

Our Company undertakes to keep confidential information strictly private and confidential, to treat it as a confidentiality obligation, and to take all necessary measures and exercise due diligence to ensure and maintain confidentiality, prevent any unauthorized use or disclosure to third parties, and avoid such information entering the public domain, in whole or in part.

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CREDIT CARD SECURITY

    Our Company prioritizes the security of credit card holders who shop on our e-commerce platforms. Your credit card information is not stored in our system under any circumstances.

When entering the transaction process, there are two indicators that confirm you are on a secure website: a key or lock icon displayed in your browser. This indicates that you are on a secure webpage where all your information is encrypted and protected. Such information is used solely in accordance with the sales transaction process and your instructions.

Credit card information used during purchases is encrypted using 128-bit SSL (Secure Sockets Layer) protocol and transmitted directly to the relevant bank for authorization, independently of our website. If the card is approved, the transaction proceeds. Since such information cannot be viewed or stored by us, it is protected against access by third parties under any circumstances.

    The reliability of payment, billing, and delivery address information for orders placed online using a credit card is verified by our Company in order to prevent credit card fraud. Therefore, for first-time customers placing orders through our e-commerce platforms, the accuracy of financial and contact information must first be confirmed before the order can proceed to the supply and delivery stage. For this purpose, the customer or the relevant bank may be contacted if necessary.

   Only you can access and modify the information you provide during membership registration. Provided that you keep your login credentials secure, it is not possible for others to access or alter your information. For this purpose, all membership transactions are conducted within a 128-bit SSL secure environment, which is an internationally recognized encryption standard.

    Websites that provide customer service contact lines and clearly display company address and telephone details are generally more preferred. This enables users to obtain detailed information on any matter and to assess the reliability of the company providing online shopping services.

   Note: We recommend verifying that the website includes a clear address and telephone number. Before making a purchase, you may wish to record the seller’s contact details and confirm them by phone if necessary. All relevant company information is clearly stated on our e-commerce platforms.

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MAIL ORDER CREDIT CARD INFORMATION SECURITY

    Your identity and credit card information submitted via the mail-order method will be stored by our Company in accordance with confidentiality principles. Such information is retained for a period of 60 days to address potential objections to credit card charges that may arise with the bank, and is subsequently destroyed.

In the event that any amount other than the amount specified in the mail-order form approved by you is charged to your card, you have the right to dispute such charges with your bank and prevent payment; therefore, this method does not pose a risk.

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THIRD-PARTY WEBSITES AND APPLICATIONS

    Our Store may provide links to other websites. Our Company shall not be held liable for the privacy practices or content of such websites accessed via these links. Advertisements published on our website are distributed to users through our advertising partners. The Privacy Policy principles set forth herein apply solely to our Store and do not cover third-party websites.

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EXCEPTIONAL CIRCUMSTANCES

   In the limited circumstances set forth below, our Company may disclose user information to third parties outside the scope of this Privacy Policy:

1. To comply with obligations imposed by applicable laws, regulations, decrees, or other legal requirements issued by competent authorities;

2. To fulfill and enforce the provisions of the "Membership Agreement" and other agreements concluded with users;

3. When information is requested by competent administrative or judicial authorities in the course of a duly conducted investigation or inquiry;

4. Where disclosure is necessary to protect the rights or security of users.

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EMAIL SECURITY

   In emails sent to our Customer Services regarding any order, please do not include your credit card number or passwords. Information contained in emails may be visible to third parties. Our Company cannot guarantee the security of information transmitted via email under any circumstances.

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BROWSER COOKIES

   Our Company may obtain information about users visiting our Store and their use of the website by using technical communication files (cookies). These cookies are small text files sent by a website to the user’s browser to be stored in the main memory.

   Cookies facilitate the use of the internet by storing status and preference information about the website. They help to obtain statistical information regarding the number of visitors, the purpose and frequency of visits, and the duration of time spent on the website, and enable the dynamic generation of advertisements and content tailored to users.

Cookies are not designed to retrieve data or any other personal information from your main memory or email. Most browsers are initially set to accept cookies; however, users may change their browser settings to block cookies or to receive notifications when cookies are sent.

   Our Company reserves the right to amend the provisions of this Privacy Policy at any time by publishing it on the website or by notifying users via email. Amendments shall become effective on the date of publication.

For any questions or suggestions regarding our Privacy Policy, you may contact us at info@wugst.com. You may also reach us using the contact details below:

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Company Name: AG LOJİSTİK TEKSTİL PAZ. TURZ. İTH. İHR. SAN. VE TİC. LTD. ŞTİ
Address: 5747/11 Street No:20, Meriç, Bornova, İzmir / Turkey
Email: info@wugst.com
Mobile: +90 232 431 12 32